1. Acceptance of terms

By accessing this website, creating an account, submitting an enquiry, placing products in the cart, requesting a quotation or placing an order, you agree to use the website in accordance with these terms and the applicable policy pages.

2. Website and product information

The website provides catalogue information, product names, strengths, pack references, images, descriptions, pricing indications and ordering support for eligible buyers.

Product images, packaging, manufacturer details, strengths, stock status and prices may change. Final availability and terms are confirmed before dispatch.

3. Medical and prescription responsibility

Website information does not replace professional medical advice, diagnosis or treatment. Buyers should use medicines only as directed by a qualified healthcare professional.

Prescription medicines, regulated products and destination-restricted products may require valid documentation before an order can be processed.

4. Orders, quotations and confirmation

Cart submission, enquiry submission or account activity does not by itself create a final supply obligation. Orders are reviewed for product availability, documentation, destination, quantity, payment and shipping feasibility.

A transaction is confirmed only after the accepted quotation or invoice, payment procedure and order details are agreed in writing.

5. Pricing, payment and taxes

Prices shown on the website may be indicative and may vary by product, strength, pack size, availability, shipping destination, payment method and currency conversion.

The buyer is responsible for applicable bank charges, customs duty, local taxes, import charges or destination fees unless the written quotation states otherwise.

6. Shipping, delivery and customs

Shipping timelines are estimates and can be affected by destination rules, customs review, carrier schedules, documentation, weather, holidays or force majeure events.

Buyers are responsible for confirming that products can be lawfully imported, possessed and used in their destination country or region.

7. Cancellations, returns and refunds

Cancellation, return, replacement and refund requests are handled under the applicable written order terms and the Returns and Refunds policy published on this website.

8. Account, cart and communication use

Users must provide accurate contact, shipping, documentation and order information. Misuse of the website, false details, unauthorized access, scraping, spam, fraud or attempts to bypass compliance checks are prohibited.

9. Intellectual property and trademarks

Website content, design elements, written material, graphics and brand presentation may not be copied or reused for commercial purposes without permission. Product names and trademarks belong to their respective owners and are used for identification only.

10. Limitation and updates

To the extent permitted by applicable law, we are not responsible for losses caused by incorrect buyer information, destination restrictions, customs action, third-party services, carrier delays or website interruptions.

These terms may be updated when website, ordering, payment, shipping or compliance procedures change. The latest version will be published on this page.