1. Who operates this website

Global Medicines Export is operated by Radical Enterprises, a proprietorship based in Nagpur, Maharashtra, India. Radical Enterprises determines why and how personal information submitted through this website is processed.

This policy applies to website browsing, customer accounts, enquiries, quotations, orders, payments, shipping support and related communications.

2. Information we may collect

3. How we use personal information

• Respond to product enquiries and prepare quotations.
• Create and manage customer accounts.
• Verify order, buyer, prescription or destination requirements where applicable.
• Process payments, invoices, shipping, delivery, returns and refunds.
• Send transaction, account, service and security communications.
• Provide customer support and resolve complaints.
• Prevent fraud, misuse, unauthorised transactions and security incidents.
• Maintain business, tax, accounting, customs and regulatory records.

4. Consent and lawful processing

We process personal information where it is necessary to respond to your request, take steps connected with a transaction, perform an accepted order, comply with law, protect legitimate business and security interests, or where you have provided consent.

Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing already completed and may prevent us from continuing a service that requires the information.

5. Prescription and health-related information

Product enquiries or orders may sometimes include a prescription or health-related information. We use such information only for the specific enquiry, verification, transaction, support or legal purpose for which it was provided.

Please do not submit unrelated medical records or more information than is reasonably required. Website communications are not a substitute for professional medical advice.

6. Payments

Where a third-party payment service is used, payment credentials may be collected and processed directly by that provider under its own privacy and security terms. We may receive transaction status, payment reference, payer details or limited information needed for accounting, verification, fraud prevention and customer support.

7. Cookies and website technologies

We may use essential cookies for cart, checkout, login, security and website operation. Preference, analytics or marketing technologies may also be used where permitted.

You may control cookies through your browser or any cookie controls displayed on the website. Disabling essential cookies may affect account, cart, checkout or other website functions.

8. When information may be shared

We do not intentionally sell or rent personal information. Information may be shared only to the extent reasonably necessary with:

• Payment processors, banks and fraud-prevention providers.
• Couriers, logistics partners, customs agents and delivery providers.
• Suppliers or service partners involved in fulfilling an accepted order.
• Website hosting, security, analytics, email and communication providers.
• Accountants, auditors, insurers, legal advisers and other professional advisers.
• Government, customs, tax, regulatory, judicial or law-enforcement authorities where required.

Service providers are expected to use information only for the service they perform or as otherwise permitted by applicable law.

9. International processing and transfers

Because the website supports international enquiries and deliveries, personal information may be processed or accessed in countries other than the customer’s country. This may occur through hosting, payment, communication, supplier, courier or logistics services.

We take reasonable steps to use service providers and transfer methods appropriate to the nature of the information and applicable legal requirements.

10. Data retention

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, account administration, transaction support, legal compliance, tax and accounting records, dispute resolution, fraud prevention or enforcement of agreements.

Information that is no longer required will be deleted, anonymised or securely isolated where reasonably practicable.

11. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information, including access controls, secure connections, account protections, backups and service-provider controls where applicable.

No website, transmission or storage system can guarantee absolute security. Customers should protect their account credentials and notify us promptly of suspected unauthorised access.

12. Your privacy rights and choices

Subject to applicable law, identity verification, exemptions and commencement dates, you may request:

• Information about the personal data being processed.
• Correction or updating of inaccurate or incomplete information.
• Erasure of information that is no longer required, where legally permitted.
• Withdrawal of consent where consent is the basis of processing.
• Opt-out from non-essential marketing communications.
• Review and resolution of a privacy grievance.

We may request information necessary to verify the request and protect personal data from unauthorised disclosure. Some information may need to be retained where required by law or for legitimate transaction, security, recordkeeping or dispute purposes.

13. Children’s privacy

This website and its transaction services are intended for adults. We do not knowingly create customer accounts for, or intentionally collect personal information directly from, a person under 18 without appropriate parental or lawful guardian involvement where required.

A parent or guardian who believes a child has submitted information without appropriate authorisation should contact us.

14. Third-party websites and services

Links to payment services, couriers, social platforms, manufacturers or other external websites are provided for convenience. Their privacy, security and cookie practices are governed by their own policies.

15. Changes to this policy

We may update this Privacy Policy when website functions, payment or delivery services, business practices or legal requirements change. The revised version will be posted on this page with a new updated date.

16. Privacy contact

Privacy questions, correction requests, consent withdrawal and grievances may be submitted through the contact details listed in the website footer or contact page.

Privacy requests may be sent to radicalenterprises.nagpur@gmail.com with the subject “Privacy Request”.