Shipping Policy
This policy explains order processing, shipping methods, delivery estimates, tracking, customs review and shipment support for Global Medicines Export.
Processing
Standard in-stock orders are normally processed within 2-5 business days after confirmation.
Delivery estimate
International delivery is generally estimated at 7-21 business days after dispatch.
Tracking
Tracking details are shared when included with the selected shipping service.
Destination review
Customs, import rules and destination charges may vary by country.
Final timing and charges depend on product availability, destination, package size, selected delivery service and any destination-level review by postal, customs or border authorities.
Scope
This policy applies to eligible orders supplied through Global Medicines Export, operated by Radical Enterprises.
If a quotation, invoice or written order confirmation contains specific shipping terms, those terms will apply to that transaction.
Order processing and dispatch
Confirmation
Product, quantity, payment and destination details are reviewed.
Preparation
The order is allocated or sourced, checked and packed.
Dispatch
The package is handed to the selected delivery provider.
Delivery
The shipment moves through transit, customs and local delivery.
Standard in-stock orders are normally processed within 2-5 business days after payment and confirmation of the required order details.
Bulk quantities, specially sourced products or orders needing extra documentation may require additional preparation time.
Shipping methods and charges
Available methods may include registered post, express post, tracked courier, international express delivery, freight or another suitable logistics service.
The selected method and charge depend on the destination, product type, quantity, package weight, dimensions and delivery priority.
Shipping charges are shown during checkout, included in the quotation or confirmed before payment.
Delivery estimates and tracking
| Stage or service | General estimate |
|---|---|
| Order processing | Normally 2-5 business days |
| Express international delivery | Approximately 7-14 business days after dispatch |
| Standard or registered delivery | Approximately 10-21 business days after dispatch |
| Remote or delayed destinations | May take longer depending on local conditions |
Where tracking is included, the tracking number is normally shared after dispatch. The first carrier scan may take one or more business days to appear.
Delivery address, customs and destination charges
The buyer is responsible for providing a complete and accurate recipient name, delivery address, postal code, country, email address, and telephone number.
International shipments may be reviewed by customs, postal, border or other destination authorities. We may provide available invoices, product descriptions, packing details, and tracking information where required.
Unless expressly included in the quotation, destination duties, taxes, brokerage, inspection, storage or similar local charges are payable by the recipient.
Delayed, missing or damaged shipments
If a shipment is delayed, we may review the tracking information and contact the delivery provider where appropriate.
If a shipment arrives damaged, opened, incomplete or materially different from the confirmed order, keep the product and packaging, take clear photographs or video and contact us promptly with the order and tracking numbers.
Shipping support and policy updates
For assistance, please connect with us and include your name, order number, tracking number, destination country, and a brief explanation of the issue.
We may update this policy when our shipping methods, delivery providers, destinations or business procedures change. The latest version will be published on this page with an updated date.