Global Medicines Export Policy
Returns and Refunds
Return, replacement, and refund handling for pharmaceutical orders.Order Confirmation
After an order is placed, details are reviewed for product availability, payment confirmation, documentation needs, and dispatch readiness.
Shipping Confirmation
Once an order has been dispatched, shipment details and tracking information are shared where available so customers can monitor delivery progress.
Shipping and Delivery
Shipping charges and delivery timelines may vary by destination country, order size, selected method, courier availability, customs procedure, and local delivery conditions.
Delivery Timeframes
Most orders move to processing after payment verification and approval. International delivery may be affected by customs inspections, import regulations, courier delays, weather, and public holidays.
Customs and Import Regulations
International orders may be subject to customs checks, duties, taxes, and destination-country rules. Customers are responsible for understanding local import requirements.
Lost or Undelivered Orders
If an order does not arrive within the expected timeframe, customers should contact support so shipment status can be reviewed with the relevant shipping provider.
Incorrect Shipping Information
Customers are responsible for complete and accurate shipping details. Additional charges or limited refund eligibility may apply when delivery fails because of incorrect information.
Product Returns
Because pharmaceutical products are sensitive, returns are considered only under approved conditions such as wrong product, damaged product, verified manufacturing issue, or support-approved request.
Refund Process
Approved refunds may apply for eligible cancellations, verified lost shipments, approved returns, or inability to fulfill an order. The timing depends on the payment provider.
Damaged or Incorrect Orders
For damaged, incorrect, or incomplete shipments, contact support promptly with the order number, product details, package images, and a description of the issue.