Cancellation Policy
How cancellations are reviewed before processing, shipment, or dispatch.
Customer Satisfaction
GME makes every effort to process orders accurately and deliver products within the expected timeframe. Certain situations may still require cancellation by the customer or by the company.
Product Availability
An order may be cancelled if a product is unavailable, temporarily In Stock, discontinued, restricted, or cannot be supplied in the required quantity.
Customer Requested Cancellation
Customers may request cancellation before an order has been processed or shipped. Once the order enters the shipping process, cancellation may not be possible.
Payment Related Issues
Orders may be cancelled if payment is not completed, authorization fails, or required payment confirmation is not received within the required timeframe.
Order Concerns
If a customer experiences an issue related to an order, product quality, or delivery, the support team will review the concern and work toward an appropriate resolution.
Refunds for Cancelled Orders
If payment has already been received and the order is cancelled by GME, eligible refunds are processed through the original payment method where possible. Processing time depends on the payment provider.
Support Commitment
The support team is available to help with order-related concerns, cancellation requests, and practical next steps before dispatch.